No Hassle Return Policy

Our Promise

As part of our commitment to you, all beautystoredepot purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased you may return the item in its original packaging within 30 days of your shipment receipt date. Your satisfaction is our primary goal; please carefully review our return instructions and policy below.
If you have any questions, please call us first before shipping back any products. 800-926-5219

Return Instructions Easy Steps to No Hassle Returns

Before shipping your return we recommend that you review our entire return policy below.
1. Call or email us (800-926-5219 / customerservice@beautystoredepot.com) to speak with a customer service representative.
2. Obtain your return merchandise authorization number (RMA#).
3. Securely pack the products for shipping including: all parts, pieces, printed material, and accessories, along with the products original packing.
4. Include a copy of your packing slip and write your RMA# clearly on the slip.
5. Mail Returns to:

BSD Returns
5446 HWY 290 West Ste. 309
Austin, TX 78735

Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurable. We cannot be liable for items lost in transit back to us. If your order was shipped free, a small shipping fee will apply to your order.

Additional Return Policy

Obtain an RMA Number and return your product within 30 days of receipt of your order.

• Customers must obtain an RMA # and return their item(s) within 30 days of receipt of their order. Return shipments received without an RMA will not qualify for a credit.
• Returned products are subject to inspection by beautystoredepot staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged. Multiple RMA requests for the same products or by the same customer are subject to review by beautystoredepot. We reserve the right to deny multiple refunds on products purchased and returned more than once. All refunds are also subject to a 15% re-stocking fee.
• Any tool return must contain all parts sold with the original purchase, including cords, chargers, adapters, carry case and any accessories.
• Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment. To best resolve returns regarding damaged products, we may request proof of this damage in the form of the customer providing pictures.
• Customers may only return two orders per 12 month period.
• We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
• Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact beautystoredepot Customer Service at customerservice@beautystoredepot.com or 512-495-9457 , Monday through Friday, 9AM - 5PM CST.
• Customers pay for return shipment charges.
• If your order shipped free, the original shipping cost will be deducted from total refund. If you paid for expedited shipping, you will be refunded the order total less our actual cost of expediting the order to you.
• If your shipment is returned due to an incorrect address, additional postage or other charges may apply.

*WE CANNOT ACCEPT RETURNS ON: Mama Mio, PCA Skin, Pevonia, Lumixyl, Kenra, Vavoom, Biosilk, CHI, Bedhead by Tigi, Head Organics, Nexxus, It's a 10, Freeze 24/7, Kim Vo, Supergoop, makeup brushes, hair brushes & styling tools, or items on clearance.

Returns will be processed and approved credits issued within five business days of receipt

At beautystoredepot, security and privacy are very important to us. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted using a 128 bit encrypted secure server (SSL Certificate). We take pride in going above industry standards in security and privacy.

Payment Notes:

• We accept Visa, MasterCard, American Express, Discover, PayPal, Paper Check, Checkout by Amazon and Google Checkout.
• Your billing address must match the address on your credit card.
• Please contact us if you have any questions. 1-800-926-5219

Domestic Shipping

All Domestic orders SHIP FREE until the end of the year

99.9% of all order placed before 3PM CST are shipped same day via standard shipping and can take 2-6 days to arrive. beautystoredepot.com takes great pride in offering fresh product at a great price. On a rare occasion our stock may become depleted. We take steps to ensure our system is updated quickly however at times the communication takes time to transfer & populate. In these rare cases that an item is unavailable, you will be notified within one business day of the delay and an expected ship date.

FREE Domestic Shipping

• All Domestic orders SHIP FREE until the end of the year
• Standard Free Shipping is via USPS
• All Domestic order ship in one business day (excluding holidays).

Domestic Shipping Chart

Destination	Service	Order By	Rate	Arrival
50 US States &	Standard Shipping Service	2 PM CST on Business Day	*FREE SHIPPING*	2-5 Business Days
PO Box, APO, FPO's	Standard Shipping Service	2 PM CST on Business Day	FREE Shipping	2-5 Business Days
50 US States	FedEx 2nd Day	2 PM CST on Business Day	$19.99	2 Busines Days
50 US States	FedEx Overnight	2 PM CST on Business Day	$34.99	Next Business Day

Domestic Shipping Notes:

• All orders over $200 ship via FedEx- signature may be required
• All orders over $300 require a signature unless customer notes release
• We can only ship to verified address
• All PO, APO, AFO ship via USPS only
• Orders weighing over 4lbs may be subject to an additional charge for shipping
• Signature Confirmation can be added to order upon customer request: Customer must pay an additional $3.00 if order is below $50.00; Fee can be waived if order > $50.
• Sorry, no Saturday deliveries available for Express or Next Day Shipping. Example: If you place an order on Friday with UPS Next Day delivery, your order will delivered on Monday. If you place an order with FedEx 2nd Day delivery on Thursday your order will arrive on Monday.

International Shipping

99.9% of all order placed before 1PM CST are shipped same day via USPS Global Priority Mail and can take 4-10 business days to arrive. beautystoredepot.com takes great pride in offering fresh product at a great price. On a rare occasion our stock may become depleted. We take steps to ensure our system is updated quickly however at times the communication takes time to transfer & populate. In these rare cases that an item is unavailable, you will be notified within one business day of the delay and an expected ship date.

International Shipping Chart

Destination	Service	Order By	Rate	Arrival
Australia	Standard Global Priority	2 PM CST on Business Day	$22.95 (Free if over $450)	6-10 Business Days
Canada	Standard Global Priority	2 PM CST on Business Day	$12.95 (Free if over $450)	4-10 Business Days
Other Countries	Standard Global Priority	2 PM CST on Business Day	$24.95 (Free if over $450)	5-10 Business Days

International Shipping Notes and Restrictions

• Please note we cannot ship some brands outside the US.
• Customers are responsible for any and all custom/ import taxes.
• $5.00 Insurance is required for all international shipments.