Need to make a return? No problem, that’s easy.
We’re sorry your products didn’t work out; we can help find the right one for you. First, read through our Return Policy and let’s get you taken care of. If you have any questions please don’t hesitate to contact us.
You’ve got some simple options:
- Store Credit+ Free Return Label- Receive a pre-paid return label and no shipping charge if you choose return for store credit. Products must be at least ¾ full or unused.
- Refund - Receive a refund back to your original form of payment less $5.99 shipping fee (if your order shipped free) once we receive your return. Customer must supply return label. Only unopened/ unused products quality for this option.
- Exchange- We are happy to exchange it, just let us know what you want. Send us the unwanted item and we will ship your replacement right away. Products must be ¾ full.
To qualify for a return, items must be received back to our facility within 60 days of your original shipment date (the day your order was shipped out).
Items Eligible for Store Credit:
- Open and used products received within 60 days of original shipment
- Certain brands including: Bioelements, Biosilk, CHI, Clarisonic, CND Shellac Nail Polish, Colorescience Pro, Lumixyl, Mama Mio, Mio Skincare, Obagi, OPI Nail Polish, Pevonia Botanica, SIRCUIT Cosmeceuticals, Elta MD.
- Discontinued items
Items Not Eligible for Refund or Store Credit:
- Returns received after 60 days of original shipment
- Original shipping charges (unless we make a shipping error)
- Opened or used makeup
- All brushes (makeup, hair, and face brushes)
- Flash sale items
- Items returned to us damaged/ broken/ lost in transit to us
I’m Eligible, Now What?
Login to make a return:
- Log in to your account here.
- Find the order in “Completed Orders” and click “Return Items”
- Follow the onscreen instructions
- Your return will be processed per our return policy.
- We will keep you updated as your return is processed.
Give us a call anytime… we’re happy to help!
- Call or email us (800-926-5219 / firstname.lastname@example.org) to speak with a customer service representative.
- Obtain your Return Merchandise Authorization number (RMA#).
- Securely pack the products for shipping including: all parts, pieces, and accessories, along with the products original packing.
- Include a copy of your packing slip and write your RMA# clearly on the slip.
- Mail Returns to:
5446 HWY 290 West Ste. 309
Austin, TX 78735
When Shipping Items Back to Us:
- Be sure to use a trackable service and carrier. We also encourage you to use insurance.
- Pack items securely to ensure item arrives in good, not damaged condition
- Keep any samples and gifts (our way of saying thank you!)
Once shipped, please allow 5-10 business days for your package to reach us, plus an additional 5-7 business days for internal processing. Usually it is much quicker; we just don’t want you to worry about your return. We will email you once we process your return or exchange.
What if There is Something Wrong with My Order?
- Contact us right away, we want to make it right! Contact us at 800-926-5219 or email@example.com
- If your item arrived damaged please notify us within 48 hours so we may better assist you
- We must be notified of all damages within 48 hours of receipt. Any notification of damages after that time may be denied replacements/ refunds.
- Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request.
- Customers may only return two orders per 12 month period.
- A $5.99 fee will be deducted from all returns that were shipped free originally.
To Print a Shipping Label from Home & Schedule Pickups
- Go to www.USPS.com Set up an account and you can print a shipping label and schedule a pick up at your convenience.
- Take your package to the nearest Fedex store. There you can print, pay, and drop off your return all in one.
- Take your package to the nearest UPS store. There you can print, pay, and drop off your return all in one.